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FAQ

Games

Our system is set up so that a CD key is automatically sent out to you when your purchase is completed. If you unexpectedly do not receive this, please contact us as soon as possible at info@gamemore.dk with your order number so that we can investigate what has happened and send you the CD key as soon as possible.
If you have deleted your CD key and no longer have it on email, you can always write to our customer service at info@gamemore.dk. Remember to give us as much information as you can, which makesit easier for us to find your CD key.
Its always annoying when you sit down, ready to play, but there is something wrong with the game. When it comes to computer games, there are many factors that can play into why it just suddenly doesnt work as it is supposed to anymore. Sometimes the platform may experience temporary issues, or you may need to update your computer to make it work again. For example, the problem may be that new drivers have been added to your graphics card. We therefore recommend that you contact the games manufacturer if you experience these problems, as they can help you further as soon as possible.
Yes, your game follows the user you created on the specific platform(Steam, Origin, Uplay etc.). If you log in on a new computer, you willbe able to download the game again and play it.
If you are in doubt about whether your computer is powerful enoughto play a game, you can either look up the game on its website and see what requirements it places on your computer. Otherwise you can go to this smart website: https://www.systemrequirementslab.com/, choose the game you want to buy and then the website will inform you if your computer ispowerful to run it.

Membership

When you receive your order confirmation, you can see under ’Account’ what kind of purchase you have made. If it says ‘member’,you have bought the game at the membership price.
As a member, your purchases at gamemore.dk are automatically covered by our price guarantee. This means that if you can find a game sold at a cheaper price than our membership prices, we will match the lowest price. We are so confident that we have the best prices for our members, that the price guarantee is also valid for foreign online stores and stores. The only requirement is that the other store has to have the game in stock for us to be able to matchthe price.
Your ZO Coins will always be valid, meaning there is no expiration date. In this way, you don’t have to worry about your ZO coins expiring if you are saving up for a specific product.
Yes, your ZO coins will always be valid, even if you have terminated your membership.
There are 2 very easy ways to do this. Your can either log in on yourprofile, select ‘my account’ and then click on ‘terminate membership’, or you can send us an email at info@gamemore.dk, write ‘membership termination’ in the subject field, add your personal information, and we will make sure to terminate it for you
If you have registered as a member, you will be charged DKK 299 after your free trial period has ended, according to the membership conditions. Seven days before we charge your card, you will receive an email informing you of this. In this email you also have the opportunity to terminate your membership.
Our system is set up so that an email will be sent to you automatically. If you have not received it, you may want to check your spam filter. Depending on your email account settings, the email from us might end up there.

Gamemore

If you have purchased a CD key and wish to cancel your order, you must immediately contact info@gamemore.dk with the order number and which parts of your order you would like to cancel. Please note that you can only cancel an order if 1) you have not received your CD key or 2) your CD key has been received but for some reason does not work. When you buy a CD key at gamemore.dk, gamemore.dk delivers digital content, in accordance with the Consumer Contracts Act §18 subsection 2 point 13 (heter noe annet i andre land): When you accept the terms and conditions, you consent to giving up your rightof withdrawal when the order is completed and the content (CD key)is delivered. Gamemore.dk can thus not provide any kind of right of withdrawal or return after the content (product key) has been delivered.
When you buy games through our website, you will immediately receive a CD key. A CD key is a digital game key that you can use todownload your game right away. You do not receive a physical game when you buy through us! Instead, you just need to activate the CD key on the platform where your game is offered (such as Steam, Origin, Uplay etc). Common for all these game platforms is that you must first download the platform and create a user. When you log in, simply select the game you have purchased and enter your CD key. Your game will then start downloading and when its done, you can start playing it. If you experience problems installing the game, you can always contact us by sending an email to us at info@gamemore.dk, and we will be ready to guide you through the process.
We’ve made it simple, so that you can start playing as soon as possible. After you have purchased a game through our online store,you will receive two emails. The first is your order confirmation, and the other contains your CD key. If you prefer to receive a physical copy of your order confirmation, simply send an email to info@gamemore.dk and we will send you one. Once you have received your CD key, you are ready to play.
Gamemore.dk is an online store and a gaming universe that consistsof a competent team of gaming nerds. Together we have over 30 years of experience in gaming, which is why you will always be in safe hands when you shop with us. We know the exited feeling of playing a whole new game, and will therefore do our very best to ensure that you have a great experience every time you shop. Our universe is built on the digital distribution of game keys, also known as CD keys, at really good prices. In this way, you will be freeof the mess with physical products that may have long delivery times or get lost in the mail. When you order a game on our website, you get the game delivered quickly and directly to you, as soon as your order is confirmed. In addition to lightning-fast delivery of games at cheap prices, we have also built our own small gaming universe, where you can, amongst other things, earn ZO coins. ZO coins are our own little currency that you can earn by for example playing our unique games. They can be used to participate in exciting competitions, with great chances of winning, and to buy products in our exclusive online store, at well below the normal sales price. A win-win concept for all! Welcome to our site, we hope you have a really good experience and satisfy your hunger for gaming with us.

Lifetimeguarantee

If you purchase lifetime warranty, it means that you can always contact us if you experience problems with your game. It can for example be if you have thrown away your CD key. By purchasing a lifetime guarantee, you are guaranteed that you can always play your game.